{"id":29048,"date":"2025-07-30T12:21:57","date_gmt":"2025-07-30T12:21:57","guid":{"rendered":"https:\/\/viulla.com\/?page_id=29048"},"modified":"2025-07-30T12:21:58","modified_gmt":"2025-07-30T12:21:58","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/viulla.com\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p>Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Returns<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You have <strong>14 days<\/strong> from the date of delivery to request a return.<\/li>\n\n\n\n<li>To be eligible for a return, the item must be:\n<ul class=\"wp-block-list\">\n<li>Unused<\/li>\n\n\n\n<li>In the same condition that you received it<\/li>\n\n\n\n<li>In its original packaging<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A valid proof of purchase (invoice or receipt) is required.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p>Some items <strong>cannot be returned<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items on sale or clearance<\/li>\n\n\n\n<li>Customized or personalized products<\/li>\n\n\n\n<li>Gift cards<\/li>\n\n\n\n<li>Products damaged due to misuse or negligence<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Return Process<\/strong><\/h2>\n\n\n\n<p>To initiate a return, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our customer service at <strong>[your email or phone number]<\/strong><\/li>\n\n\n\n<li>Provide your order number and reason for return<\/li>\n\n\n\n<li>Wait for confirmation and instructions<\/li>\n\n\n\n<li>Ship the item back to our return address (provided upon approval)<\/li>\n<\/ol>\n\n\n\n<p><strong>Return shipping costs<\/strong> are the responsibility of the customer unless the return is due to our error (e.g., wrong item, defective product).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Refunds<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.<\/li>\n\n\n\n<li>If approved, your refund will be processed within <strong>5\u201310 business days<\/strong> to your original payment method.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Exchanges<\/strong><\/h2>\n\n\n\n<p>We only replace items if they are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective<\/li>\n\n\n\n<li>Damaged upon arrival<\/li>\n<\/ul>\n\n\n\n<p>If you need to exchange an item, contact us with your order details.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Contact Us<\/strong><\/h2>\n\n\n\n<p>If you have any questions about our return policy, please contact us <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29048","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/pages\/29048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/comments?post=29048"}],"version-history":[{"count":1,"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/pages\/29048\/revisions"}],"predecessor-version":[{"id":29049,"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/pages\/29048\/revisions\/29049"}],"wp:attachment":[{"href":"https:\/\/viulla.com\/index.php\/wp-json\/wp\/v2\/media?parent=29048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}