Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.
1. Returns
- You have 14 days from the date of delivery to request a return.
- To be eligible for a return, the item must be:
- Unused
- In the same condition that you received it
- In its original packaging
- A valid proof of purchase (invoice or receipt) is required.
2. Non-Returnable Items
Some items cannot be returned, including:
- Items on sale or clearance
- Customized or personalized products
- Gift cards
- Products damaged due to misuse or negligence
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at [your email or phone number]
- Provide your order number and reason for return
- Wait for confirmation and instructions
- Ship the item back to our return address (provided upon approval)
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item, defective product).
4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
5. Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
If you need to exchange an item, contact us with your order details.
6. Contact Us
If you have any questions about our return policy, please contact us